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Springers Solar commits to raising the bar in the solar industry

16 December 2013

CEC Approved Retailer
Springers Solar commits to raising the bar in the solar industry Springers Solar has committed to providing a high level of customer service and a minimum five-year whole of system and installation warranty on all solar systems after signing on to the Clean Energy Council Solar PV Retailer Code of Conduct.
 
The code of conduct, which has been authorised by the Australian Competition and Consumer Commission (ACCC), is designed to give consumers peace of mind when making the decision to invest in a solar system by helping them select a quality retailer.
 
Clean Energy Council Deputy Chief Executive Kane Thornton said people had a lot of things to consider when making a major purchase such as a solar energy system, and the process could be confusing.
 
"By choosing to buy from a business that has signed up to our voluntary Solar PV Retailer Code of Conduct, you are choosing a business which has committed to a higher standard of quality and service,” he said.

"The solar industry is well regulated, with all systems needing to meet Australian standards and be installed by a specially trained and accredited solar installer. This code is another important step that provides consumers with even greater confidence, and the ability to select a retailer who guarantees a high level of customer service."
 
Springers Solar spokesperson Eddie Springer said "we’ve always held ourselves to a high standard and it’s fantastic to be recognised for upholding industry best practice through this program” Customers should look for the Clean Energy Council Approved Retailer logo to choose a business that has signed on to the code.
 
A full list of approved retailers can be found at www.approvedsolarretailer.com.au
 
Customers can expect that a Clean Energy Council Approved Solar Retailer will:
 
Pre-Sale
  • ensure that sales representatives act ethically at all times
  • not engage in any dishonest or misleading advertising and sales tactics
  • provide you with the necessary information in writing to enable full education about your purchase prior to entering into a contract
Post Sale
  • uphold your legal rights relating to cooling-off periods and refunds and give you the opportunity to cancel a contract and obtain a full refund where changes are made after contract that are not approved in writing
  • provide a standard minimum warranty period of five years on the operation and performance of the whole PV system including workmanship and products, and address any problems arising during this period
  • fully inform you of the process between system installation and network connection or will facilitate this process on your behalf
 
Documentation and general business
  • ensure that you are provided with the required documentation after the PV system is installed
  • adhere to all existing legislation and regulations, and maintain effective internal cancellation procedures and complaint handling processes
  • be fully accountable for the actions of any subcontracted parties, including CEC-accredited installers/designers
  • have a fair and transparent complaints process, and get back to you within 21 days of making a complain 
 
Please contact a Springers Solar representative on 073890 8898 for more information

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