On 21/3/2011 Springer's installed a 2.66 kWh system at my premises at 40 Sport St Kedron.
Both verbally and in the contract Springer's guarenteed an annual yeild of
3934 kWh for the first 10 years (av. 10.78 kWh a day) of operation.
You said if the system did not meet this guarentee (and that if after inspection it was found to be in working order) that you'd install further panels (at no cost to me) to meet the stated target.
It was this guarentee (that no other company would match) that made me decide to go with Springer's (and subsequently recommend you to others).
Today, 28 Feb 2012, (with some 20 days yet to go before the initial 12 months, since installation, date of 21/3/12) the system clicked over to 3947 kWh (it produced 16.41 kWh today, the best day ever was over 17).
So, a big thank you for selling a product that has thus far met expectations and tlived up to the "sales pitch".
Let me assure you that from car ports, to new cars, to computers, to a new hot water solar system, yours is the only product and service that I've encountered in a long time where I have had zero reason for regret in the purchase of it and have not had to chase up installtion or performance issues.
I realise that you are at the more expensive end of the PV solar system market, and this no doubt results in lost sales to cheaper competitors, but I hope you never try to 'go cheap and nasty" to try and compete with the 'dodgy" operators as it is great to see a small family owned company produce such a good service.
By the way, by following your advice and minimising electricity use between 9.00am & 3.00pm we haven't paid a electricity bill since May last year and we are currently owed $472.00 credit by AGL (they are sending a cheque).
This is due to your system (we had the solar Hot water system installed only
2 months ago and while it has made a difference to our off peak useage we'd already had no bills and were in credit $350.00 prior to the SolaHart being installed).
It is a pleasure doing business with an honest operator.