SPRINGERS SOLAR PRIVACY POLICY

Effective date: 13 October 2022

We value your trust and take the protection of your personal information seriously. This document outlines the way in which we collect, hold, secure, use and share your personal information. We encourage you to read it so that you are comfortable with what we do with your personal information.

If you have any questions regarding its contents, we invite you to contact our Administration Officer, whose contact details are contained in Section 9 below.

1. What Is Covered By This Privacy Policy?

This Privacy Policy outlines our personal information management practices, including how we collect, hold, secure, use and share your personal information. Specifically:

the kinds of personal information we collect and hold
how we collect and hold it
the purposes for which we collect, hold and use it
how we secure it
how, and to whom, we share your personal information, and why
your right to access and correct it
how you may contact us if you wish to make a complaint or enquire about privacy matters.

There are some matters to which this policy does not apply. Please refer to Section 15 below.

2. What Is Personal Information?

As defined by the Privacy Act 1988 (Cth), "personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.

Any time we use the term “personal information” in this policy, we are referring to this legal definition of the term.

3. What Kinds Of Personal Information Does Springers Solar Collect And Hold And How Does Springers Solar Collect It?

We always want to provide you with the highest level of service, so we collect and hold personal information necessary for our business activities and to enable us to provide the information, goods or services you might be looking for. If we do not collect the information, we may not be able to provide these things.

We collect your personal information directly from you when you enquire with us or use our services, interact with us, either in person, over the telephone or electronically (e.g. via websites, apps, social media posts, chats, telephone, emails and/or SMS) or as otherwise permitted by law. We may also collect personal information about you from third parties if you have been referred to us. Below are some examples of personal information we may collect from you and how we collect that information:

When you shop with us online, browse our site, send an enquiry form, and/or proceed with a quotation:

your name, email address, mailing address, phone number
your contact details and delivery address
your electricity bill and information about your dwelling, for example roof type, number of storeys, and meterbox.
information about your orders and purchases, including what, how, and when you buy from us
information about your online browsing behaviour on our internet sites and apps as well as items you have added to your carts
information collected and held via our secure financial systems about the payment method you use for your purchases from us
like many websites, tracking technologies, such as "cookies", are used to obtain certain types of information such as application activities, current location of your device, type and version of your browser, your device ID and other device metrics when you visit our websites, apps or our trusted partners’ websites or apps
images and videos that you post online to facilitate our service provision or sales promotions.

When you contact us or we contact you to take part in competitions, promotions, testimonials, reviews, surveys, or make other enquiries:

your contact details
whether you activated the promotion
the content of online communications with you, including competitions, promotions, feedback, reviews, ratings, comments and images included on any of our websites, apps or social media pages or any of our other digital services
an electronic copy of the written communication.

When you visit us in person:

your contact details
cameras (including security, smart and team safety cameras) may record footage and other data which may identify you
your contact details if security or team members are investigating whether you may have breached any store procedures or if you are injured in any one of our stores or are witness to an incident.
any other information that you provide to us (for example if you choose to leave your details with us for recruitment or other purposes).

4. How Do We Use Your Collected Information?

In order to effectively deliver the best possible service to you, Springers Solar will use your personal information to

to assist you in determining the best product or service you require
to undertake our business activities and functions, for example providing our products and services
to communicate information about our products and services to you
to improve customer service and personalise user experience
to improve our internet site
to run a promotion, survey, social media post, or other site feature

5. How Does Springers Solar Secure My Personal Information?

Your personal information is important to us. We design our systems and processes with your security and privacy in mind.

Any personal information we hold is generally stored electronically in computers or cloud systems operated by us or by our service providers. We implement a range of information security measures and encryption protocols when we handle your personal information to protect it from unauthorised access, loss, misuse or wrongful alteration.

We may collect information from your current device using cookies or other technologies, including your online browsers or apps to protect your account security. See Section 3 for examples of what kinds of information we may collect.

We use security measures such as physical and technical security access controls or other safeguards, information security technologies, policies, procedures and training programs to ensure the security of your personal information.

We protect your payment card details with encryption and hashing methods. We ask that you not include your full card details when you communicate with us via email, SMS or chat messages. If we have to make a reference to your payment card number, we will only refer to the last four digits in any form of written communications.

6. Who Does Springers Solar Share My Personal Information With And Why?

Your personal information is important to us and we are very focused on making sure it stays safe.

We use data, including personal information in some cases, to understand the preferences and shopping patterns of our customers and to produce other insights.

In most cases, we employ techniques such as grouping, combining and anonymising, so that we don’t need to use your personal information to understand those preferences or patterns, or to produce insights.

We may also share anonymised preferences and insights with our suppliers, partners and service providers to assist with the marketing of products and services, without revealing your personal information.

There are limited circumstances when we share or use your personal information in a form that can clearly identify you, such as:

when you make a written request to share your information with a third party
to related bodies of, or business units or brands within, Springers Solar
for fraud detection and security protection
when legally permitted or required, including assisting with contact tracing or police investigations or where required by law enforcement agencies
with third parties, such as partners, suppliers, or service providers, when we need their assistance in our day-to-day business operations or warranty requests so we can work with them to provide services to you.

There are also limited circumstances in which we may share your personal information with third parties, such as:

energy utility providers for the purpose of submitting a Grid Connection application
solar hardware manufacturers for the purpose of establishing online monitoring functionality
financial services organisations or specialised service providers for fraud detection (when we process your payments)
those helping us to improve data quality, such as Australia Post (when you provide your address to us).

7. Marketing Communications

When you become a Springers Solar customer either by shopping on our site or proceeding with a solar quotation, we may send you commercial electronic messages and tailored advertising. We may send you these messages via various channels and media (including by email, SMS, phone and mail, or via advertising on certain websites and social media), where you have not opted out of receiving such electronic messages in that channel.

You can opt out of commercial electronic messages (e.g.) emails and SMS), by

using the unsubscribe facility in any commercial electronic message; or
for in-app notifications and advertising on certain websites and social media, by adjusting your device setting or online privacy settings.

Details on how to opt out of commercial electronic messages in relation to Springers Solar are contained within the terms and conditions.

Regardless of whether you opt-out of any or all commercial electronic messages, you will still receive information we are required by law to provide to you or service-based communications. Springers Solar sends different service-based communications (such as communications relating to terms and conditions, your account or your orders). The terms and conditions sets out what is considered a service-based communication.

If you would like more information about how we may, or may not, send you commercial electronic messages, please see the terms and conditions.

8. Does Springers Solar Share Personal Information Overseas?

Some of our service providers, including data storage and technology service providers, and manufacturers may be located or use locations outside of Australia.

Where we share personal information overseas, we take steps to ensure that our service providers and manufacturers are obliged to protect this personal information in accordance with Australian legal requirements and that they are only permitted to use personal information for the purpose for which it is shared.

We may share your personal information overseas for reasons including:

where we have made a business decision to engage with a trusted service provider to assist us with certain functions, including data storage, combining and analysing data and processing data
where we engage manufacturers for involvement in warranty claims, service provisions, or other system performance enquiries
when our supply to you necessarily involves overseas disclosures.

9. How To Contact Springers Solar?

If you have any questions about our Privacy Policy or the way in which we collect, hold, secure, use or share your personal information, please contact us:

Phone: (07) 2000 4583
Email: admin@springers.com.au
Post: Administration Officer
Springers Solar
704 Gympie Road
LAWNTON QLD 4501

This Privacy Policy was last updated on 13 October 2022. Springers Solar continuously reviews its privacy statement and procedures to keep up-to-date with relevant legislative and operating requirements. As a result, we may change this privacy statement from time to time and the updated version will be published on our website. If you encounter inaccuracies or outdated material, please contact us.