Warranty Information
Springers Solar provides the following product warranties on all our solar system products and installations:
| Solar Modules |
As per manufacturer specifications |
|
String Inverters |
As per manufacturer specifications |
|
Micro Inverters |
As per manufacturer specifications |
|
Batteries |
As per manufacturer specifications |
| Balance of System | As per manufacturer specifications |
| *Workmanship Warranty | Springers Solar will provide a 10-Year Workmanship Warranty |
*Springers Solar uses Tier 1 CEC approved components only and on top of the manufacturers warranties detailed above, we'll offer a 10-Year Whole-of-System warranty covering all aspects of the installation including workmanship and balance of system components
We provide these warranties as standard inclusions in the purchase price of our solar systems to offer our customers the added confidence, protection, and peace of mind for the long-term performance of their solar system.
Our products are supplied by Australian distributors and protected by our manufacturers' warranties. These products are also covered by the Springers Solar After Sales Service and Support Program and reflect the consistent and quality standards of our products and workmanship.
The materials warranty covers the physical product against any defects in materials and workmanship.
We will repair or replace any product that breaks or fails within the warranty period. This includes solar panels, inverters, mounting frames, cables, conduits, circuit breakers, junction boxes and any other system component that we install.
If the installation fails to meet our quality standards, or if there is a problem associated with the installation of the solar system, we will return to the site and rectify this problem. This includes issues that may affect the performance of the system. If we cause any damage to property while we are installing the solar system, we will return and fix any such damage and/or replace any damaged item.
We will provide any repairs and replacement products to you at the installation address.
- Any issues that arise outside of the applicable warranty period.
- Any consequential loss suffered by you in connection with the installation of our products or our products breaking or failing that was not reasonably foreseeable.
- Any malicious damage, or damage caused by abuse, neglect or accident.
- Any consequential damage caused by animals, vermin or pests that was not reasonably foreseeable.
- Any pre-existing electrical installation, wiring and fuse box.
- Any “acts of God” and/or damage normally covered by your home/householder’s property insurance (e.g. lightning, hail, storm or flood damage).
- Any unauthorised modifications, changes or attempted repairs.
- Any damage or defects caused by inspections, repairs, or attempted repairs performed by anyone other than Springers Solar authorised service providers.
Springers Solar is able to process a warranty claim on your behalf provided we are supplied with all of the required information.
If you require a warranty claim, please contact us on (07) 3889 8898 or through our Contact Form, visit us in-store, or email our service manager, Sharmyn Maslen, at admin@springers.com.au. Springers Solar will advise what information is required to process your claim.
Springers Solar is a signatory to the Clean Energy Council Solar PV Retailer Code of Conduct. Springers must act ethically and be responsive to customers. A key part of this is a complaints process that enables us to deal fairly and efficiently with customer issues and complaints. If customers are dissatisfied with any aspect of the sales or installation process, they can provide a complaint to Springers Solar.
Springers Solar aims to minimise customer complaints by providing excellent customer service and quality products and services. We are committed to handling any complaints quickly, seriously, and confidentially.
If you require a warranty claim, please contact us on (07) 3889 8898 or through our Contact Form, visit us in-store, or email our service manager, Sharmyn Maslen, at admin@springers.com.au. Springers Solar will advise what information is required to process your claim.