Terms and Conditions
Solar and Battery Installations

Last updated: 28/03/2024

This website and our Services are operated by Springers Solar. Throughout the site, the terms “we”, “us” and “our” refer to Springers Solar. Springers Solar offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. Acceptance of Contract

You agree to purchase the Solar PV Unit and authorise Springers Solar to install and connect the Solar PV Unit to the electricity grid at the listed installation address in accordance with the Contract Terms & Conditions.

Springers Solar agrees to the purpose of this Contract and agrees to install the Solar PV Unit on your property in a professional manner. Springers Solar will comply with all Australian Standards as well as with the Clean Energy Council PV Retailer Code of Conduct. 

2. Purchase Price Offer

The Purchase Price Offer includes the purchase and installation of the listed solar system and will remain valid for 7 days from the quoted date before the Contract is signed. 

The "Purchase Price Offer" only applies if:

  • The Small-scale Technology Certificates (STCs) associated with the solar system are assigned to Springers Solar
  • A deposit of $500 is paid upon accepting and signing the Contract

Payment schedule:

  • 50% of the amount payable (less the deposit) must be paid upon Springers Solar providing the customer with an installation date
  • The remaining balance must be paid on or before the day Springers Solar installs the Solar PV Unit at the property

3. Failure to Pay

If you fail to pay any amount that is due and payable under this Contract, you will also be liable to pay Springers Solar any costs associated with the recovery of the unpaid amount, including but not limited to any legal costs incurred.

4. Termination of Contract

The customer is entitled to a 10-day cooling-off period where the Contract may be terminated by either party for any reason within 10 days of acceptance. Any deposit paid will be refunded to you within 30 days of the termination notice. 

The $500 deposit is forfeited to Springers Solar if the Contract is terminated as a result of you:

  • Defaulting on any of these Contract Terms and Conditions
  • Terminating the Contract for any reason after 10 days and before the installation of the solar system. You must notify Springers Solar in writing of your decision to terminate the Contract
  • Ceasing to own the property before the installation of the Solar PV Unit is complete

5. Warranties

Springers Solar warrants that once the Solar PV Unit is installed it will comply with all relevant Australian standards, building codes and government legislation. 

Manufacturer's warranties are provided for solar modules, string inverters, micro inverters, solar batteries, and hybrid systems. 

Springers Solar also provides a 10-year workmanship warranty on the whole solar PV system.

Full details and exclusions are provided in the Warranties document that will be attached to your Contract.

6. Repairs

Springers Solar will repair any damage to your property that is caused by installing the Solar PV Unit provided that you notify Springers Solar of the damage in writing no later than three months after installation, unless otherwise agreed upon. 

Any repairs that result from damage caused by "acts of God", malicious damage, or damage caused by abuse, neglect, or accident, will be charged to the customer accordingly. Full details are included in the warranty statement available on our website here.

7. Exclusions of Warranties and Liability

Springers Solar does not make any representations or warranties to you in connection with any Solar PV Unit or installation, except for those warranties set out in your Contract and these Terms and Conditions and those warranties which cannot be excluded from the Contract.

To the extent permitted by law, Springers Solar liability for breach of any express or implied condition or warranty is limited to the repair or replacement of the relevant Solar PV Unit components. To the maximum extent permitted by law, Springers Solar has no liability to you for breach of the Contract other than as it is set out in the Contract Terms and Conditions and, in particular, Springers Solar has no liability to pay any damages or compensation for any breach of the Contract. 

The consumer's rights under the warranty sit alongside the consumer guarantees which are required under Australian Consumer Law and cannot be excluded. 

8. Information, Privacy, & Legislation

By accepting and signing a Contract with Springers Solar, you consent to Springers Solar collecting, using, and disclosing your information as outlined below. 

8.1 Finance Documentation

If you elect to use a Finance option, Springers Solar will collect your personal information to apply for the finance plan on your behalf. You will be required to sign any relevant documentation, including but not limited to, any information forms, credit schedules, and notification of completion forms, to be signed at the time of signing the Contract and/or on your installation day, as applicable. 

8.2 STC Assignment and Government Legislation 

You authorise Springers Solar to provide your personal information to the relevant Government authorities on your behalf for the purpose of creating STCs and/or claiming the STC discount. 

8.3 Energex/Ergon Applications

You give consent for Springers Solar to apply to Energex or Ergon on your behalf for approval to install a Solar PV Unit at the specified installation address. Springers Solar will provide Energex/Ergon with your personal information including but not limited to your electricity account information and your contact information. 

8.4 Privacy

Springers Solar will comply with the Privacy Act 1988 (Cth) and will collect information from you to complete the purpose of the Contract.

You can access our full Privacy Policy here.

9. Small-scale Technology Certificates (STCs)

Small-scale Technology Certificates, or STCs, are tradeable commodities attached to eligible installations of renewable energy systems (including solar panels, solar water heaters, and heat pumps). As specified above in Clause 2, "Purchase Price Offer", you agree to assign the right to create STCs to Springers Solar. For GST-registered customers, please also refer to Schedule C - STCs and GST - STC information for GST-registered businesses. 

You must sign an STC Assignment form upon completion of the installation. If required, you must also take any further action for Springers Solar to be able to create and/or claim all STCs associated with the system installation. 

By assigning your STCs to Springers Solar, the value of the STCs is then treated as a point-of-sale discount on the Total System Price. If you choose not to assign your STCs to Springers Solar, you must inform Springers Solar of this choice before signing the contract and assume all responsibility for creating and redeeming your STCs, you will also be required to pay the Total System Price outlined. 

If changes in Federal Government Legislation or policy affect the number or validity of STCs, and ultimately affect the Company's ability to recover the Total System Price, Springers Solar reserves the right to amend the point-of-sale discount. The point-of-sale discount can only be amended before installation. In the event of such a change, you will have the option to proceed with the amended Purchase Price Offer or terminate the Contract. 

10. Metering by Electricity Retailers

Springers Solar will advise Energex/Ergon the solar system has been installed and a solar-ready meter is required. Energex/Ergon will then instruct your electricity retailer to complete the meter change/reprogram to solar. Your electricity retailer may charge a fee of up to $800.00 for the installation of new or additional meters. Springers Solar will not be liable for any compensation claims if you experience any financial loss as a result of circumstances arising from this which are outside the Company's control.

11. System Performance

The Solar PV Unit performance will vary according to several variable factors, including but not limited to, the number of peak sunlight hours, cloud cover, weather patterns, the location of the Solar PV Unit and the surrounding structures such as flora. 

Springers Solar warrants that CEC Accredited Solar Designers will use their best endeavours to design and install the solar system in a position that is likely to maximise the performance of the Solar PV Unit at your property.

Springers Solar does not guarantee and will accept no responsibility if the performance of any Solar PV Unit installed is lower than anticipated. This clause does not affect or diminish any warranties listed. 

Likewise, any projections of future financial performance are based upon current electricity usage and provided in good faith but are for illustrative purposes only. Customers are encouraged to seek their own financial advice concerning the potential for future financial returns associated with the Solar PV Unit. 

12. System Installation

In most instances we can install your Solar PV Unit within four to eight weeks of the Contract date, however, this is dependent on several factors including weather conditions, the volume of customers signing with us, and any other unforeseen circumstances that may arise. 

If circumstances arise and the installation is not completed within 8 weeks of the Contract date, Springers Solar will contact you to arrange and book a specific date. 

You agree to and understand that a CEC Accredited Designer has conducted an inspection of your property and has identified the best possible position that is likely to maximise the performance of your Solar PV Unit. The installation team will install the Solar PV Unit at your property according to the design set out in the Site Inspection Report (Schedule A of your Contract). If any unforeseen circumstances arise when our senior installation team manager is onsite, the design criteria may change due to their assessment and you will be advised immediately. 

Should you wish to change or alter the recommendation of the CEC Designer and/or the location of the Solar PV Unit to be installed at your property, you must provide information in writing to Springers Solar within 5 business days of accepting and signing the Contract. You agree that Springers Solar will not be liable for any system or remuneration issues, including but not limited to any system performance issues, loss of feed-in tariff or unexpected electricity bill increases that may arise due to these changes. 

If on the day of installation, it is identified that the scope of works required is outside of the items listed on the Contract, the installer will advise you immediately. Depending on the circumstances, and if necessary, Springers Solar may issue a revised quote for the additional work required however this will be discussed with you before work is completed. 

13. Photograph and Digital Image Release

You give consent for Springers Solar, its employees and/or its agents to take photographs and store digital images of the solar installation at the installation address. These photographs and digital file images will become the property of Springers Solar and will be used to illustrate the design and installation of the grid-connected solar system for government inspections, marketing and advertising purposes, and/or as part of any industry award submissions the company may enter.  

You understand that there will be no financial or other remuneration provided for these photographs or digital images, either for initial or subsequent use and that you will not be liable for any payment or monetary exchange for the photographs and/or digital images to be taken. 

Springers Solar and, if applicable, the photographer will be released from any claims or demands arising out of or in connection with the use of such photographs and digital images, including but not limited to any claims for defamation or invasion of privacy. 

14. Handover

Springers Solar will email an electronic file of your final handover documents to you post-installation when the STC Assignment Form has been signed, full payment has been received, and an Electrical Work Request (EWR) number has been supplied to you to expedite your metering with your electricity retailer. The PDF file will contain certification, warranties, and recommended maintenance procedures. A hard copy of the handover file is also available upon request. A Springers Solar handover file is also available upon request. A Springers Solar representative is available to complete the final handover of your Solar PV Unit free of charge if required. It is an opportunity for us to instruct you in the use of your new Solar PV Unit and answer any questions you may have about your Solar PV Unit.

15. Contact Information

Questions about our Terms of Service should be sent to us at sales@springers.com.au.

Our contact information is posted below:

​Springers Solar


​704 Gympie Road, Lawnton QLD 4501 Australia

​(07) 3889 8898 

​ABN: 63 086 620 644