Warranty Information
Springers Solar provides the following product warranties on all our solar system products and installations:
| Solar Modules |
As per manufacturer specifications |
|
String Inverters |
As per manufacturer specifications |
|
Micro Inverters |
As per manufacturer specifications |
|
Batteries |
As per manufacturer specifications |
EV Chargers | As per manufacturer specifications |
| Balance of System | As per manufacturer specifications |
| *Workmanship Warranty | Springers Solar will provide a 10-Year Workmanship Warranty |
*Springers Solar uses Tier 1 CEC approved components only and on top of the manufacturers warranties detailed above, we'll offer a 10-Year Whole-of-System warranty covering all aspects of the installation including workmanship and balance of system components
We provide these warranties as standard inclusions in the purchase price of our solar systems to offer our customers the added confidence, protection, and peace of mind for the long-term performance of their solar system.
Our products are supplied by Australian distributors and protected by our manufacturers' warranties. These products are also covered by the Springers Solar After Sales Service and Support Program and reflect the consistent and quality standards of our products and workmanship.
The materials warranty covers the physical product against any defects in materials and workmanship.
We will repair or replace any product that breaks or fails within the warranty period. This includes solar panels, inverters, mounting frames, cables, conduits, circuit breakers, junction boxes and any other system component that we install.
If the installation fails to meet our quality standards, or if there is a problem associated with the installation of the solar system, we will return to the site and rectify this problem. This includes issues that may affect the performance of the system. If we cause any damage to property while we are installing the solar system, we will return and fix any such damage and/or replace any damaged item.
We will provide any repairs and replacement products to you at the installation address.
- Any issues that arise outside of the applicable warranty period.
- Any consequential loss suffered by you in connection with the installation of our products or our products breaking or failing that was not reasonably foreseeable.
- Any malicious damage, or damage caused by abuse, neglect or accident.
- Any consequential damage caused by animals, vermin or pests that was not reasonably foreseeable.
- Any pre-existing electrical installation, wiring and fuse box.
- Any “acts of God” and/or damage normally covered by your home/householder’s property insurance (e.g. lightning, hail, storm or flood damage).
- Any unauthorised modifications, changes or attempted repairs.
- Any damage or defects caused by inspections, repairs, or attempted repairs performed by anyone other than Springers Solar authorised service providers.
Springers Solar is able to process a warranty claim on your behalf provided we are supplied with all of the required information.
If you require a warranty claim, please contact us on (07) 3889 8898 or through our Contact Form, visit us in-store, or email our service manager, Petula Lodewyke, at service@springers.com.au. Springers Solar will advise what information is required to process your claim.
Springers Solar is compliant according to the NETCC and must act ethically and be responsive to customers. If you are dissatisfied with a New Energy Tech we offered or supplied, you can submit a complaint directly to us. A complaint may include, for example, an expression of dissatisfaction with a New Energy Tech offered or provided, with the sales process or salesperson, or with the complaints handling procedure itself.
We will handle your complaint in a way that is fair, timely, and transparent. This means that:
a) We will have information readily available for you and our staff about how complaints may be made, how these are handled and available avenues to which you can escalate your complaint if you are not satisfied with our responses
b) We will acknowledge receipt of your complaint as soon as possible and tell you when we expect to be able to respond to your complaint
c) We will log your complaint in a complaint register and promptly begin investigating the issues
d) We will aim to provide you with a response to your complaint within 15 business days of receipt of your complaint. If we do not provide you with a final response by then, we will advise you before 15 days have passed and provide an update on progress
e) We will provide you with a final response to your complaint within 25 business days of receipt of your complaint, unless we have both agreed to a further extension
f) If you are dissatisfied with our response to your complaint, we will provide you with contact details for escalation options including any external dispute resolution (Ombudsman) scheme of which we are a member, the State Consumer Affairs or Fair Trading body and the Administrator
g) We will maintain appropriate record of keeping of complaints and their outcomes and steps that we take to minimise similar complaints in the future.
If you would like to escalate your complaint to external dispute resolution bodies, including the Office of Fair Trading or State Consumer Affairs, please find their contact details below.
ACCC
GPO Box 3131, Canberra ACT 2601, Australia
1300 302 502
www.accc.gov.au
NETCC
+61 03 9929 4195
info@newenergytech.org.au
www.newenergytech.org.au
QLD Office of Fair Trading
13 74 68
www.qld.gov.au/your-rights/consumer-rights-complaints-and-scams
