BRISBANE SOLAR POWER WARRANTY CLAIMS
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Warranty Information
Springers Solar provides the following product warranties on all our solar system products and installations:
| LG Solar Modules | 25 Year Warranty |
| Q-Cells Solar Modules | 12 - 25 Year Warranty |
| Winaico Solar Modules | 15 Year Warranty |
| Fronius Inverters | 10 Year Warranty |
| SMA Inverters | 10 Year Warranty |
| SolarEdge Inverters | 12 Year Warranty |
| Enphase MicroInverters | 10 Year Warranty |
| Tesla Batteries | 10 Year Warranty |
| BYD Batteries | 10 Year Warranty |
| Springers Installation Warranty | 10 Year Warranty |
Warranty Information
*A standard minimum retailer’s warranty period of ten years on the operation and performance of the whole solar PV system, including workmanship and products, must be provided to the consumer by the Signatory. This warranty period is the minimum applicable to the service component of installation and all products (inverters, panels, electrical components etc.). Certain products, for example, panels and inverters, might have a warranty that exceeds ten years. We provide these warranties as standard inclusions in the purchase price of our solar systems to offer our customers the added confidence, protection and peace of mind for the long-term performance of their solar system.
Our products are supplied by Australian distributors and protected by our manufacturers’ warranties. These products are also covered by the Springers Solar after-sales service and support program and reflect the consistent and quality standards of our products and workmanship.
What do these warranties mean?
The materials warranty covers the actual panel against any defects in materials and workmanship.
We will repair or replace any product that breaks or fails within the warranty period. This includes Solar panels, inverters, mounting frames, cables, conduits, circuit breakers, junction boxes and any other system component that we install.
If the installation fails to meet our quality standards, or if there is a problem associated with the installation of the solar system, we will return to the site and rectify this problem. This includes issues that may affect the performance of the system. If we cause any damage to property while we are installing the solar system, we will return and fix any such damage and/or replace any damaged item.
We will provide any repairs and replacement products to you at the installation address.
What is not covered by these warranties?
Any issues that arise outside of the applicable warranty period
Any consequential loss suffered by you in connection with the installation of our products or our products breaking or failing that was not reasonably foreseeable.
Any malicious damage, or damage caused by abuse, neglect or accident.
Any consequential damage caused by animals, vermin or pests that was not reasonably foreseeable
Any pre-existing electrical installation, wiring and fuse box
Any “acts of God” and/or damage normally covered by your home/householder’s property insurance (e.g. lightning, hail, storm or flood damage)
Any unauthorised modifications, changes or attempted repairs. Any damage or defects caused by inspections, repairs or attempted repairs performed by anyone other than Springers Solar authorised service providers.
For full details of the manufacturer’s warranties, please refer to individual datasheets or contact us for the warranty of your system.
Performance Warranties
Springers Solar suppliers provide the following warranties on panels performance. Every panel has a different performance percentage, refer to product datasheets for the exact terms of the Linear Performance Warranty.
| LG Solar Modules | 25 Year Linear Performance Warranty |
| Q-Cells Solar Modules | 25 Year Linear Performance Warranty |
| Winaico Solar Modules | 25 Year Linear Performance Warranty |
How to make a Warranty claim?
Whether you are an existing customer or not Springers Solar will be able to process a warranty claim on your behalf provided we are supplied with all of the required information.
To start the Warranty Claim process please use the contact us form below or call us for more information (07) 3889 8898.
Inverter Warranty Claim
1. Our Accredited Service Electrician/s will need to attend site and fault find and test the PV system to determine if the inverter is in fact faulty. Generally, critical errors in inverters cannot be repaired they can only be replaced.
2. A copy of Springers or another Supplier’s Tax Invoice
3. Photo of the whole inverter unit clearly showing the light, display screen and model/brand of the inverter
4. Photo of the inverter’s serial number (usually located on the RHS of the unit)
Panel Warranty Claim
1. Our Accredited Service Electrician/s will need to attend site and fault find and test the PV system to determine if the panels are in fact faulty.
2. A copy of the Springers Solar or other Supplier’s Tax Invoice
3. Photos of each faulty panel
4. Photo of the Meggar reading/s for each faulty panel
5. Photo of the serial number of each faulty panel (usually located under the panel) - These images will be taken by Springers Solar.
Product Claim Proccess
We will supply all of the relevant information to the manufacturer and confirm the acceptance of the returned goods in writing via the manufacturer’s online portal or via email.
Once the Warranty Claim has been lodged, we will be issued with a Case Reference Number or a Return Authority (RA) number and the replacement item will then be despatched as soon as possible to Springers Solar Lawnton Head Office.
Once we have received the replacement item, we will be in contact with you to arrange a suitable date and time for our Accredited Service Electrician to install the replacement item.
The faulty item is then returned to Springers Solar Lawnton, so we can organise the return back to the manufacturer. Upon collection of the faulty item, we will email the manufacturer the Tax Invoice for the agreed labour component including the following information in order to progress through to payment;
• Reference number
• Faulty device serial number
• Replacement device serial number
• Consignment number of the freight carrier
Payment for Warranty Claims from the manufacturer are usually processed within 30 days providing all of the information on the invoice is confirmed.
Installation Claim Proccess
If during the inspection of a Warranty Claim on a Springers Solar PV system our Accredited Service Electrician finds the mounting frames, cables, conduits, circuit breakers, junction boxes and any other system component that we installed were found to be faulty or damaged, our Accredited Service Electrician will replace these on the day of the solar system service under warranty at no extra cost.
If the PV system was not installed by Springers Solar and you would like one of our Accredited Service Electricians to inspect and/or service your solar system, the service call-out fee is $295.00. Any replacement item/s required and installed on the day of the solar system inspection/service will be charged at an additional cost with payment required on the day.
In some cases, if a non-Springers PV system is found to not meet the current Australian standards or regulations, Springers Solar will provide a quote for the removal and installation of a new PV system to make it compliant.
If you have any questions or concerns about our warranties, please do not hesitate to contact us on 07 3889 8898